Refund & No-Guarantee Policy

This Refund & No-Guarantee Policy ("Policy") governs the payment, refund, and outcome expectations that apply to consulting services provided by [LEGAL ENTITY NAME] ("we," "us," or "our"), operating the website godoscertificationinfo.com (the "Site"). This Policy applies to all clients worldwide who purchase or engage our services.

By purchasing, ordering, or otherwise engaging our services, you ("you," "the Client") acknowledge that you have read, understood, and agreed to the terms set out in this Policy. This Policy should be read together with our Terms of Service and any written engagement agreement or statement of work executed between you and us.

This Policy is effective as of 11 July 2026 and may be updated from time to time in accordance with the section below on changes to this Policy.

We are an independent consultancy that assists advertisers in preparing for and pursuing Google's Government Documents and Services (GODOS) certification and related advertiser verification requirements, so that eligible advertisers may run Google Ads for restricted government documents and services (such as passports, visas, driver's licenses, background checks, identity documents, benefits, and vehicle registration).

Our services are advisory and preparatory in nature. They may include policy audits, ad-copy compliance review, landing-page optimization, assistance with Google and government verification, suspension appeals and reinstatement support, and ongoing compliance consulting.

We provide professional guidance, document preparation support, and process assistance. We do not make certification or verification decisions, and we do not control any part of Google's review, approval, or enforcement processes.

[LEGAL ENTITY NAME] is an independent business. We are not affiliated with, endorsed by, sponsored by, or acting on behalf of Google LLC or any of its affiliates, nor are we affiliated with any government agency or authority.

Any references to Google, GODOS certification, advertiser verification, or related policies and programs are made solely for the purpose of describing the services we help clients navigate. All trademarks and brand names remain the property of their respective owners.

Certification, verification, ad approval, account reinstatement, and all related decisions are made solely and exclusively by Google (and, where applicable, by the relevant government authority). These decisions are entirely outside our control.

Because outcomes rest solely with Google and/or government authorities, we cannot and do not guarantee any particular result. Our engagement is a commitment to provide professional consulting services with due care and skill — not a promise of a specific outcome.

You expressly acknowledge and agree to the following:

Fees paid to us cover our professional consulting time, expertise, and the specific deliverables described in your engagement agreement, statement of work, service description, or order confirmation. Fees are paid in exchange for the work we perform and the resources we dedicate to your engagement — not in exchange for any guaranteed outcome.

Depending on the service purchased, your fees may cover work such as:

Unless otherwise agreed in writing, fees are due in accordance with the payment terms stated in your engagement agreement, invoice, or order confirmation. Work may commence only after payment or an agreed deposit has been received, unless otherwise agreed in writing.

All fees are stated in [CURRENCY] unless expressly indicated otherwise. You are responsible for any applicable taxes, bank charges, currency-conversion costs, or payment-processor fees associated with your payment.

We reserve the right to update our fees at any time. Any fee change will not affect engagements already confirmed and paid for, except where additional or out-of-scope work is requested.

Because our fees compensate us for professional time and deliverables, and because outcomes are decided solely by Google and/or government authorities, refunds are limited and governed by the terms below. This section contains placeholders to be completed and reviewed by legal counsel before launch.

The following refund terms apply unless a different arrangement is expressly set out in your written engagement agreement:

Certain items and services are non-refundable once purchased or incurred. Unless required by applicable law or expressly agreed in writing, the following are non-refundable:

The quality and progress of our services depend in part on your cooperation. To help us perform effectively, you agree to provide accurate, complete, and timely information and documentation, and to respond to reasonable requests during the engagement.

We are not responsible for delays, additional costs, or unfavorable outcomes caused by:

Google's policies generally provide that advertisers receive a warning at least seven (7) days before an account is suspended for a policy violation. While we can assist you in understanding and responding to warnings, the issuance, timing, and resolution of any warning or suspension is determined solely by Google.

Our engagement to assist with appeals, reinstatement, or corrective compliance work does not guarantee that a warning will be resolved, a suspension lifted, or an account reinstated. Fees for such work cover our professional efforts and are subject to the refund terms in this Policy.

If you believe there is an error on an invoice, or you wish to dispute a charge, we encourage you to contact us directly before initiating a chargeback with your bank or payment provider, so we can review and resolve the matter promptly.

To raise a billing dispute, please follow these steps:

To the maximum extent permitted by applicable law, and subject to any mandatory consumer protections that cannot be excluded, our total aggregate liability arising out of or in connection with our services shall not exceed the total fees actually paid by you to us for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost advertising revenue, lost business opportunities, or account suspensions or terminations imposed by Google or any third party. This section should be reviewed by legal counsel to ensure compliance with the laws of [JURISDICTION].

This Policy and any dispute arising out of or in connection with it shall be governed by and construed in accordance with the laws of [JURISDICTION], without regard to its conflict-of-law principles.

The parties agree to attempt in good faith to resolve any dispute through direct negotiation before pursuing other remedies. Any unresolved dispute shall be subject to [ARBITRATION / THE EXCLUSIVE JURISDICTION OF THE COURTS OF [JURISDICTION]], as further set out in our Terms of Service. Nothing in this section limits any non-waivable statutory rights you may have under the laws of your country of residence.

We may update this Policy from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will be posted on the Site with the applicable effective date. Continued use of our services after any update constitutes acceptance of the revised Policy.

If you have any questions about this Policy, your fees, or a billing matter, please contact us using the details below.

This document is a template intended for review and finalization by qualified legal counsel before publication.